Choose the most convenient way to reach our support team.
Live support during working hours – usually responds within 10 minutes. Reach us for install issues, connection problems, or account questions.
Send a message to our support inbox. We respond within 24 hours on business days. Ideal for detailed questions with screenshots.
Detailed tutorials, setup guides, and FAQ – most questions answered there. Covers all platforms and common troubleshooting.
Live chat: 9:00–22:00 Beijing time. Email support received 24/7, processed on business days. Urgent technical issues handled with priority.
Having the following details ready helps our team resolve your issue faster.
SakuraCat is a proxy acceleration service using Trojan, Shadowsocks, V2Ray, and VLESS protocols – architecturally different from traditional VPN software. These protocols are generally better at resisting traffic fingerprinting and censorship interference.
Your monthly data allowance resets automatically when the billing period ends. Once the data is used up, connections pause until the next monthly reset. You can upgrade to a higher-tier plan at any time from your account dashboard.
Switch nodes in the client app and run a speed test. Hong Kong nodes typically offer the lowest latency. Advanced plan users should try IEPL dedicated-line nodes, which maintain more stable speeds during peak hours compared to regular nodes.
Yes. One account supports up to 3 devices simultaneously, so you can share it with family or use it across your phone, laptop, and tablet at the same time. No need to buy separate accounts for each device.
SakuraCat uses monthly billing that stops automatically when not renewed – no active cancellation needed. To disable auto-renewal before the next cycle, go to your account subscription settings and turn it off. Your remaining days continue as normal.